The tourist information office in Waldbreitbach has been awarded the "ServiceQualität Deutschland" quality seal by the German Tourism Association. The aim of the Q seal is to initiate improvement processes, exceed customer expectations and ensure competitiveness through improved service. Businesses that decide to obtain certification place particular emphasis on customer and quality-oriented work.
During the certification process, many measures were derived and implemented in the company, which customers will also perceive positively. In addition to the establishment of a service chain, there are other Q tools for certification in stage 1 that address typical challenges in day-to-day operations. They help to analyze these and develop practical solutions. Whether in customer communication, complaint management or dealing with rating portals. The certification is updated every three years.
