The Waldbreitbach Tourist Information Office has been awarded the "ServiceQualität Deutschland" quality seal for a further three years. The aim is to exceed customer expectations and to secure its own competitiveness through improved service. Companies that decide to be certified place particular emphasis on customer and quality-oriented work and continuous improvement of their services.
In addition to setting up a Q service chain, companies must also work on two other Q tools for follow-up certification level I. These address typical challenges in everyday operations and help to analyze them and develop practical solutions. Whether customer communication, complaint management, dealing with evaluation portals or various surveys, companies are free to choose which tool currently fits well into their day-to-day operations.
